Terms of Use

1. About GoLoc and these terms

GoLoc (the "Platform") is made up of the website goloc.in, the GoLoc traveler app and the GoLoc Captain app. It is operated by [Proprietor full name], sole proprietor, trading as GoLoc, GSTIN [GSTIN], of [Registered business address] ("GoLoc", "we", "us").

These Terms of Use are a binding agreement between you and GoLoc. By creating an account or using the Platform you agree to them, to our Privacy Policy and to our Refund & Cancellation Policy. Captains and Guides also agree to the Captain Agreement. If you don't agree, please don't use the Platform.

2. What GoLoc does, and what it doesn't

GoLoc is an online marketplace and an "intermediary" under the Information Technology Act, 2000. We help travelers ("Travelers") discover, plan with and book independent local hosts. There are two kinds of host:

• Captains, who may offer experiences, guiding, transport, stays and multi-day trip packages; and
• Guides, who accompany Travelers in person and show them around.

Captains and Guides (together "Captains") are independent service providers. They are not GoLoc's employees, agents or partners. The Captain, not GoLoc, provides the trip and is responsible for it, including its safety, quality, licences, permits, vehicles and accommodation. GoLoc is not a tour operator, travel agent, transport operator, hotel or insurer.

We do verify Captains' identity documents before they can take bookings, and we act on complaints. We cannot guarantee that every Captain's conduct or service will match their listing.

3. Who can use GoLoc

• You must be at least 18 years old and able to enter a contract under Indian law.
• Travelers under 18 may travel only as part of a booking made by a parent or guardian who travels with them and takes responsibility for them.
• You may not use GoLoc if we have previously suspended or removed your account.

4. Your account

• You sign in with your mobile number and a one-time password (OTP). Keep your phone and OTPs private. Anything done from your account is treated as done by you.
• Give accurate information and keep it up to date. One person, one account.
• Tell us straight away at info@goloc.in if you think someone else has accessed your account.
• You can ask us to delete your account at any time. See the Privacy Policy.

5. How booking works

1. Request. You choose a Captain's service, your dates, the number of guests and, for packages, a comfort tier (Normal, Medium or Lavish), then send a booking request. You're not charged at this point.
2. Captain responds. The Captain has 24 hours to accept or decline. If they don't respond, the request expires.
3. Pay. Once the request is accepted, you have 2 hours to pay in the app. If you don't pay in time, the booking expires and the dates are released.
4. Confirmed. After payment the booking is confirmed. You get a start PIN to give the Captain when you meet, which officially starts the trip.

The price shown before you pay is the full amount: the Captain's fare for your group and dates, plus the trip cover fee where one is shown. Prices include applicable taxes unless we say otherwise.

Itineraries, including those drafted with GoLoc's AI tools, are plans prepared by the Captain. Timings, entry tickets, prices and hotel availability can change, so please check important details with your Captain before you travel.

6. Payments

• Payments are processed by our payment partner Razorpay. GoLoc never sees or stores your full card number, CVV or UPI PIN.
• GoLoc collects the payment on behalf of the Captain. The Captain's share, which is the fare minus GoLoc's commission, is released to them only after the trip is completed.
• Pay only inside the app. Never pay a Captain in cash or directly for a GoLoc booking. Off-platform payments aren't covered by our refunds, trip cover, live tracking or SOS. Please report any Captain who asks you to pay outside the app.

7. Cancellations and refunds

Cancellations and refunds follow our Refund & Cancellation Policy. Before you confirm a cancellation, the app shows you exactly how much will be refunded. If a Captain cancels a paid booking, you get a full refund.

8. Safety features

• Live trip tracking, the SOS button and trip sharing are available on paid, in-app bookings while the trip is in progress.
• SOS doesn't replace emergency services. In an emergency, always call 112 (all emergencies), 100 (police) or 108 (ambulance) first. GoLoc's SOS alerts our team and shows nearby emergency services, but we can't guarantee how quickly anyone responds.
• Location features depend on your phone, its settings and network coverage, which are outside our control.
• Where a trip cover fee is charged, the cover is provided by the licensed insurance partner named on your booking, under that insurer's own terms. GoLoc is not an insurer.

9. Your privacy and contact details

Captains see only your name, never your phone number, unless you choose to share it on a confirmed booking. Chat with your Captain inside the app. How we handle your data is explained in the Privacy Policy.

10. Reviews, reels, photos and other content

• You're responsible for anything you post: reviews, chat messages, photos, reels, itineraries and profile details.
• You keep ownership of your content. By posting it, you give GoLoc a non-exclusive, royalty-free, worldwide licence to host, display, adapt (for example resize or crop) and share it to run and promote the Platform. This licence ends when you delete the content or your account, except for copies already shared or kept for legal reasons.
• Only Travelers who completed a trip can review it. Reviews must be honest and about your own experience.
• We may remove content, or restrict accounts, that breaks these Terms or the law. You can report content to info@goloc.in.

11. Things you must not do

• Break any law, or use GoLoc for anything illegal or unsafe.
• Harass, threaten, discriminate against or harm anyone.
• Post false, misleading, obscene, defamatory or hateful content, or content you don't have the rights to.
• Avoid GoLoc's fees by arranging or paying for bookings outside the app.
• Create fake accounts, fake bookings or fake reviews, or pretend to be someone else.
• Copy, scrape, reverse-engineer or interfere with the Platform, or try to get around its security.
• Use other users' personal details for anything other than the booking they relate to.

12. GoLoc's name and software

The GoLoc name and logo, the apps, the website and their design and code belong to GoLoc. You may use the Platform for its intended purpose only. You may not use our name or logo without written permission.

13. Limits on our liability

As far as the law allows:

• The Platform is provided "as is". We work hard to keep it accurate and available, but we don't promise it will be error-free or always online.
• GoLoc isn't responsible for the acts, omissions, services or conduct of Captains or Travelers, or for events beyond our reasonable control, such as weather, strikes, natural disasters, government action or network failures.
• We aren't liable for indirect or consequential losses, such as missed flights or lost profits.
• Our total liability to you for any claim about a booking is limited to the amount you paid through GoLoc for that booking.

Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be limited by contract.

14. Indemnity

You agree to compensate GoLoc for losses, claims and reasonable legal costs that arise because you broke these Terms or the law, or because of content you posted.

15. Suspension and closing accounts

We may suspend or close an account, cancel bookings or remove content if we reasonably believe someone has broken these Terms, put others at risk, or acted fraudulently. Where it's safe and lawful to do so, we'll tell you why and give you a chance to respond. Refunds for affected bookings follow the Refund & Cancellation Policy.

16. Complaints and grievance officer

For any complaint about a booking, a user, content or your data, contact our Grievance Officer. This role is required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020. We acknowledge complaints within 48 hours and aim to resolve them within 15 days, and in any case within one month.

17. Governing law and disputes

These Terms are governed by the laws of India. We'll always try to resolve a dispute with you informally first. If that doesn't work, the courts at [City], India have jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.

18. Changes to these terms

We may update these Terms as GoLoc grows or the law changes. We'll show the new date at the top of this page and, for important changes, tell you in the app or by SMS or email before they take effect. If you keep using GoLoc after that, you accept the updated Terms.

19. Contact

Questions about these Terms? Email info@goloc.in or call +91 99667 58389. See the Contact page for our full details.