In short
- Nothing is charged until a Captain accepts your request and you pay.
- The earlier you cancel, the more you get back. Cancel 3 or more days before the trip for a full refund.
- If your Captain cancels, you always get a 100% refund.
1. Before you pay
Sending a booking request is free. A request expires automatically, and nothing is charged, if:
- the Captain declines it or doesn't respond within 24 hours; or
- you don't pay within 2 hours of the Captain accepting.
You can also withdraw a request at any time before paying, at no cost.
2. If you cancel a paid booking
The refund depends on how long before the trip's start time you cancel:
| When you cancel | Fare refunded |
|---|---|
| 72 hours (3 days) or more before the start | 100% |
| 48 to 72 hours before | 75% |
| 24 to 48 hours before | 50% |
| 6 to 24 hours before | 25% |
| Less than 6 hours before, or a no-show | 0% |
The trip cover fee, where one was charged, is refunded in full if you cancel before the trip starts. Once the trip has started, the trip cover fee and the fare are non-refundable, except as described in section 5.
Before you confirm a cancellation, the app always shows you exactly how much you'll get back.
3. If your Captain cancels
If a Captain cancels a paid booking for any reason, or GoLoc cancels it (for example for safety reasons), you get a 100% refund of everything you paid. We'll also try to help you find another Captain for the same dates.
4. How to cancel
- Open the GoLoc app and go to Trips.
- Open the booking and tap Cancel booking.
- Check the refund amount shown, choose a reason and confirm.
Can't use the app? Email info@goloc.in with your booking code (for example BKG-8001). The time we receive your email counts as your cancellation time.
5. If something goes wrong on the trip
If your Captain doesn't show up, or the service is materially different from what you booked, report it in the app under Help, or email info@goloc.in, within 48 hours of the scheduled end of the trip. Photos, chat messages and other details help. We'll review the booking record, live tracking data and both sides' accounts, and may give a full or partial refund. We aim to decide within 7 working days.
6. When you get your money
- Refunds are started within 1 working day of the cancellation or decision.
- They go back to the original payment method: UPI, card, net banking or wallet.
- Your bank usually shows the refund within 5 to 7 working days. Some card issuers can take up to 10.
Haven't received a refund after 10 working days? Email info@goloc.in with your booking code and we'll share the bank reference number.
7. Exceptions
- Events beyond anyone's control (natural disasters, government restrictions, curfews, severe weather warnings): if the trip can't safely go ahead, we'll offer new dates or a full refund.
- Bookings paid outside the GoLoc app aren't covered by this policy.
- We may refuse refunds, and may suspend accounts, in cases of fraud or abuse of this policy.
8. Contact
Questions about a refund? Email info@goloc.in or call +91 99667 58389, Monday to Saturday, 10 am to 6 pm IST.